Return & Refund

Return & Refund
We want you to love our products as much as we do. All items we ship have successfully passed our rigorous Quality Control inspections. Our warranties ensure you have a fantastic gadget experience while giving you total peace of mind. Most items sold by Telegdgetmedia are covered by comprehensive product warranties.

How do I cancel an order on Teledgetmedia?
For canceling an order which has not been processed, please contact us as soon as possible.

If the expected shipping date of your order has already passed and it has not been shipped, you can cancel the order and request a refund, please send email to the customer service team for the cancellation: sales@teledgetmedia.com.

Orders whose parcels have already been processed can not be canceled. If you are not satisfied with your purchase within 14 days after receiving it, you are protected by our "14 Days Refund Guarantee".

 

Fees Of Order Cancellation
Order is not shipped out: We will deduct a transaction fee(3.2% of payment) if you cancel an order because you changed your mind or ordered the wrong product.
Order is shipped out: We will refund the payment when you returned the product(in the original box). Please note we only refund the cost of the products, the shipping cost and the transaction fee(3.2% of payment) will be deducted.


 7 Days DOA Guarantee (Dead on Arrival)
If your item arrives damaged or defective, please follow the warranty process and contact our Customer Service Team for RMA authorization within 7 days of delivery. After returning the product to us, we can send you a new item free of charge (we will reimburse you the return shipping cost), or you can choose to receive a full refund. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at Teledgetmedia.

  Special Notes:
Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Customer Service Team, please send larger attachments to: sales@teledgetmedia.com.